What are the standard tariffs and call charges for C Mobile?
You can find all of the information you need on the C Mobile tariff price on our Tariff page. This will outline our low cost tariff, our international and roaming rates and our half price C Mobile to C Mobile tariff.
How do I keep my old number?
Once you have received and activated your C Mobile SIM, simply call your existing network provider and ask them for a PAC (Port Authorisation Code). It may take them a day or two but once you have the code, just give us a call with the number and we will sort the rest. Why not take advantage of 'My C Mobile' online? We suggest you register with your new C Mobile number before starting the porting process. For more information on keeping your old number click here.
Can I find the network coverage in my area?
Because we’ve teamed up with our network partner Orange, you get all of the great benefits of the excellent Orange coverage. To check your local area, just enter your postcode in to the coverage checker here.
How do I activate my new SIM card?
Place the SIM into the phone and make a call - It really is that simple! The first call you make will be diverted to our activation service and you will hear a pre-recorded message. The activation process will just take a couple of minutes to complete and then your C Mobile SIM is ready to use.
Do I need to buy a new handset when I buy a C Mobile SIM?
Not at all. We offer SIM only deals, so that the life of an old handset can be extended and no unnecessary waste is caused. Just place the C Mobile SIM in to your old phone and make a first call to activate it. In some cases, your phone may be locked to another network. If this is the case, you will need to unlock your phone before you can use it with your C Mobile SIM. See the ‘How do I unlock my phone?’ question for more information.
How do I get my double top up?
You will get a double top up only the first time that you top up online at the C Mobile website. First you will need to create an account with C Mobile. When you top up online for the first time using a debit or credit card, you can top up £10 or £20. C Mobile will double your credit on that first top up. So, if you top up £10, we will add £20 credit to your SIM. It’s our way of saying a big 'thank you'!