Have you tried looking at our FAQs page (include link)? You will find answers to questions on topping up, keeping your number, unblocking your phone and using your mobile abroad.

If you can't find the answer you are looking for, you could email our customer care team: care@cmobile.co.uk

Please include the following details:

Full name
Email Address
C Mobile phone number (if you are a customer)
Question. Please include as much detail as possible if you are experiencing an issue.

If you would like to speak to someone in person, you can call our customer care team. Dial 500 from your mobile phone (calls will cost a one off fee of 25p) or call 0844 324 7161 from a landline. Our opening hours are Monday - Friday 9:00am - 5:30pm, Saturday Closed and Sunday Closed.

If you would like to share ideas on the C Mobile network, our eco offering, our range of eco accessories, renewable energy projects you think we should be supporting, or anything that is on your mind, please get in touch! You can email us on projects@cmobiletrust.org

We are keen to hear from you if you have any suggestions on how we can improve our service and the best suggestions will be rewarded with free minutes. After all, we're all in this together.

Important Numbers

Call

Voicemail = 555
Top Up = 1250
Balance = 1260
Customer Care = 500

Text

'Topup vouchercode' = 1250
'Balance' = 1260